Cancellation / Refund Policy

Effective Date: 20-10-2025

This Policy applies to DSTA Institute, a franchise brand powered by DSTAcademix Pvt. Ltd.,

At DSTA Institute (A Division of DSTAcademix Pvt. Ltd.), we aim to provide a clear, fair, and transparent experience. This policy explains how cancellations and refunds are handled for services, materials, and platform payments.

Scope & Responsibility

Franchise-led admissions: All student admissions, fee collections, cancellations, and course delivery are managed exclusively by authorized franchise centers.

Platform role: DSTA Institute provides brand, platform and operational support. DSTA Institute does not directly admit students or collect course fees.

Who handles what:

Course/service refunds → handled by the franchise center where admission/payment was made.

Platform/payment technical issues (e.g., duplicate/failed transactions in wallets, center panels) → handled by DSTA Institute per this policy.

General Policy (Strict Non-Refundable)

Course fees, registration charges, subscription fees, membership plans, wallet/top-up amounts, and center panel charges are non-refundable once paid—except in the limited cases listed in Section 4 (Refundable Cases). Please clarify all doubts regarding courses, eligibility, batches, schedules, and fees before paying.

Cancellations

Timing: Cancellation requests must be raised immediately after enrollment/purchase.

Activation/dispatch rule: Requests may not be accepted once any of the following occurs: account access granted, classes scheduled/attended, assessments enabled, credentials issued, or materials dispatched/downloaded.

Workshops/webinars/assessments: Once a seat is confirmed or access enabled, cancellation is not permitted.

 Refundable Cases (Limited)

Refunds are considered only for the situations below, subject to verification:

Duplicate Transaction – The same payment was charged more than once.

Failed Transaction – Amount debited by bank/payment app but not reflected in our system/wallet.

Wrongful Deduction – Amount higher than intended was charged due to a technical error.

Damaged/Defective/Incorrect Physical Material – Reported on the same day of delivery with photos/video proof; replacement will be prioritized.

Access Not Provisioned Due to Technical Error – You paid, but platform access wasn’t provided within a reasonable time despite support tickets.

Not refundable: Digital goods already accessed/downloaded; classes attended/recordings viewed; personalized kits; time-bound online assessments; exam/ID credentials once generated.

Reporting Window & How to Raise a Request

Report windows:

Damaged/defective/incorrect items → same day of receipt.

Duplicate/failed/wrongful deductions → within 5 working days of the transaction.

Where to raise:

Franchise-delivered issues (course delivery, batch schedule, faculty, local receipts): contact the franchise center directly.

Platform/payment technical issues: email contact@dstahub.com with payment proof (transaction ID, date/time, amount, screenshots/bank SMS).

Incomplete or late submissions may delay or invalidate a claim.

Verification & Decisions

We may seek logs from banks/payment gateways/courier partners and verify platform activity/access. Submitting false or tampered evidence may lead to rejection and account restriction. For franchise matters, the franchise center’s verification and local policy apply; DSTA Institute may facilitate communication but is not liable for franchise decisions.

 Refund Method & Timelines

Eligible refunds are processed by the original payment method only, no cash refunds. Typical processing time: 9–15 working days after approval (bank/gateway timelines may vary). Payment gateway fees and applicable taxes are non-refundable unless legally mandated. If a reversal is not technically feasible, we may issue credit to wallet (DSTA Institute Center Panel cases only), at our discretion.

Chargebacks & Disputes

If you open a card/bank chargeback, access may be suspended during investigation. We recommend contacting contact@dstahub.com or your franchise center first for quicker resolution.

Manufacturer/Third-Party Warranties

For items covered by third-party/manufacturer warranties, please contact the respective provider. We can assist in coordination but are not responsible for warranty outcomes.

Franchise Center Responsibility

Franchise centers are solely responsible for their admissions, local receipt handling, batch changes, attendance rules, and any course/service refunds they choose to offer. DSTA Institute may mediate or guide but does not assume refund liability for franchise operations.

Service Suspension/Cancellation by DSTA Institute

We may suspend or terminate access for non-payment, misuse, fraud, policy violations, or legal requirements. Such actions do not entitle you to a refund unless you qualify under Section 4.

Force Majeure

No refunds/cancellations for delays or failures caused by events beyond reasonable control (e.g., government orders, strikes, epidemics, natural disasters, major outages, cyber incidents).

Policy Changes

We may modify or update this Policy at any time. Continued use after changes constitutes acceptance of the revised Policy.

Contact for Cancellation/Refund Queries

Platform/payment technical issues (DSTA Institute only): contact@dstahub.com

Franchise admissions & local course refunds: Contact your franchise center directly (as listed on your receipt/admission form).

Legal Entity

DSTA Institute is a franchise and training brand owned and operated by DSTAcademix Pvt. Ltd.  All legal rights, liabilities, and obligations under these policies rest with DSTAcademix Pvt. Ltd., a company registered under the Companies Act, 2013.